In 2008, the Better Business Bureau of Texas developed its “Top
ten tips for choosing a garage door repair company.” The list was created in response
to a rash of complaints about repair companies that charged grossly excessive prices,
performed unneeded repairs, did shoddy work, and/or other questionable practices.
The list was good, but it badly needs updating for the Google era. If your area is
having a problem with unethical repair companies, here is our new and condensed list
that may be useful for sharing with customers or for posting on your website
1) Get bids from two or three companies.
You may be in a hurry to get your door fixed, but are you
prepared to pay $500 to $1,000 for a $150 repair? Getting
multiple bids is the best way to avoid getting scammed. In
most markets, a second bid alone will reveal a rip-off.
You can get these bids quickly over the phone. But when the
technician arrives, let him know that he must get your permission
before exceeding the bid. Don’t be afraid to reject any proposed
2) Beware of the repair specialist.
Many unethical garage door companies intentionally target repair work because (1) customers are desperate for a quick fix and won’t get other bids, (2) customers don’t know the real cost of garage door parts, and (3) customers don’t know a necessary repair from a bogus one. If you get one bid from a company that focuses on repair, get another bid from a long-established company that does garage door sales and service.
3) Be wary of phones answered generically, such as “Garage doors” or “Door service.”
This tactic is used by slippery companies that operate under so many names that they can’t even answer their own phones honestly. If a company answers its phone strangely, ask them, “What company is this?” If they balk at this simple, honest question, hang up and call someone else.
C.M.G Garage Doors
C.M.G Garage Doors was created by a 3rd generation construction trained professional, who has many years of experience in the garage door industry. He is a family man who has a wife and three children, who also understands the value of saving money. We want to provide you affordable garage door service and quality work.